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Terms and Conditions
We operate within the framework laid down in the Code of Practice for Approved Driving Instructors. This is a code of practice agreed between the DSA and the main bodies representing the driver training industry.
A copy of the code can be obtained from driving test and theory test centres or directly from the DSA.
Our commitment to you
We will endeavour at all times to:
§ Act in a professional manner and treat you with respect and consideration;
§ Be punctual and to inform you, where possible in good time, of any delays or changes due to circumstances beyond our control. If we need to reschedule a lesson we will give as much notice as practically possible;
§ Provide a reliable, well maintained, safe, comfortable dual-controlled tuition vehicle;
§ Carry the correct insurance at all times whilst under instruction;
§ Strive at all times to provide a positive, stimulating and enjoyable learning environment;
§ Provide safe, positive and correct instruction and be open and honest in our assessment of your progress and ability; this includes advice as to when to apply for the theory and practical driving tests;
§ To safeguard and account for any monies paid in advance for lessons;
§ Respect your privacy at all times and not disclose your details to any third party without your prior consent unless legally obliged to do so;
§ Whilst we reserve the right to decide against giving tuition, we will not act in any way which contravenes legislation on discrimination.
Your commitment to us
§ Be punctual for all lessons. If your lesson runs late then so do following ones.
§ Give as much notice as possible in the event of a lesson needing to be cancelled (ideally 24 hrs). Whilst we accept that unusual circumstance can arise, there is usually time to give reasonable notice. Late cancellations may be charged at full rate.
§ Allow us to decide on test readiness or otherwise.
§ Accept any reasonable advice given by ourselves on the subject of driver tuition.
§ Always try to give your best on your lessons. 100% commitment from you will receive 100% effort from us!
§ Switch off your mobile phone during lessons.
Welcome to Bumpers, we hope you enjoy your tuition experience and wish you safe driving for life.
Code of Practice for Approved Driving Instructors
The DSA (Driving Standards Agency) and the driving instruction industry place great emphasis on professional standards and business ethics.
The code of practice has been agreed between DSA and the main bodies representing ADI's (Approved Driving Instructors); it is a framework within which all instructors should operate.
Personal Conduct
The instructor will at all times behave in a professional manner towards clients.
Clients will be treated with respect and consideration.
The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.
Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation or discrimination.
Business Dealings
The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:
- legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted
- the price and duration of lessons
- the price and conditions for use of a driving school car for the practical driving test.
- the terms under which cancellation by either party may take place
-procedure for complaints.
The instructor should check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson.
When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.
Instructors will advise clients when to apply for their theory and practical driving tests, taking into account local waiting times and forecast of clients' potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the client's agreement. In the event of the instructor's decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee.
The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA's recommended syllabus.
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